Hello, I'm
Customer Support Associate · Aspiring Cloud / DevOps
Sylhet, Bangladesh
Customer Support Associate at TulipTech providing live support for SonaliPay-UK. Strong communicator with foundational knowledge of payment systems and compliance workflows. Hands-on with Linux, Docker, Networking, and AWS cloud operations, and proficient with Observability tools.
Additional backend experience with GoLang APIs and system design principles strengthens troubleshooting ability across the full stack. Uses AI-assisted tools to improve productivity, troubleshooting, and workflow efficiency.
Currently transitioning into Technical/Cloud Support, leveraging experience in fintech operations, troubleshooting, Linux, networking, AWS, Docker, and observability, with a long-term focus on Cloud/DevOps Engineering.
Provided live support, managing client calls for account and transaction issues. Resolved problems independently and documented issues for follow-up. Built fintech domain knowledge and customer communication skills while supporting SonaliPay-UK.
A multi-model LLM chat system with JWT authentication, pagination, error handling, Docker, Nginx, and OTEL-based observability.
A secure, self-hosted digital library built with Go microservices, gRPC/REST APIs, and JWT authentication.